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[ Romantic Tour in Russia-15% discount! ]
Still have questions:

- contact our administrator e-mail admin@yeva4u.biz, info@charleytour.com
- create ticket at the site
- call to administrator +7 (812) 4001033
Tourism department - +7 (812) 4001033 and +7 (812) 4001034

You are welcome!
Administrator of site yeva-4u.com.ua

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Refund policy

Customer or Company can cancel an order simply by using the 'Cancel Orders' button in the Customer Menu. The credit request will be received by the Transactions Department and handled as soon as possible.
Depending on the bank, it can take between 3 and 15 days before the refund reaches the customers bank.
When submitting a transaction type of credit, the following rules apply:

  • You may only credit a transaction that has been authorized by the system.
  • You must enter the original transaction order number of the transaction that you wish to submit the credit against.
  • The original transaction that you wish to credit must have a status of Settled Successfully. You may not issue credits against unsettled, voided, declined or errored transactions.
  • The credit transaction must be issued within 90 days of the date the original transaction was settled.
  • A credit transaction cannot exceed the amount of the original debit transaction.

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